Edible Oil Hub is an online edible-oil and food-products platform operated by Shaukat Oil Mills, based in Rustam, Mardan, Khyber Pakhtunkhwa, Pakistan.

The platform may offer products from Shaukat Oil Mills as well as products from other brands, manufacturers, suppliers or business partners. Product availability, brands and categories may change over time.

Depending on how you interact with Edible Oil Hub, we may collect different categories of information.

We may use collected information for the following purposes:

• Process, confirm and fulfill customer orders.
• Arrange shipping and delivery of purchased products.
• Respond to customer service, WhatsApp, email and contact-form inquiries.
• Respond to wholesale, distributor and B2B supply requests.
• Confirm payments and maintain appropriate order records.
• Provide order confirmations, delivery updates and service notifications.
• Improve our website, products, services and customer experience.
• Maintain website security and help detect suspicious or fraudulent activity.
• Understand website usage and improve website performance.
• Send promotional communications where permitted and where you have chosen to receive them.
• Meet applicable accounting, tax, legal and business recordkeeping requirements.

Edible Oil Hub may provide different payment options depending on products, order type, delivery location and payment facilities available at the time of purchase.

Payment transactions may be processed through third-party payment providers or financial service providers. When using a third-party payment service, your payment information may also be subject to that provider’s own privacy policy and terms.

We do not sell or rent your personal information. We may share information only when reasonably necessary to operate our business and provide the services you request.

• Delivery and courier partners — to arrange delivery of your orders.
• Payment and financial service providers — where necessary to process or verify payments.
• Website and technology providers — such as hosting, website maintenance, security, analytics and email services.
• Business or supply partners — where necessary to fulfill a product or wholesale request.
• Legal or regulatory authorities — when disclosure is required by applicable law or a valid legal process.

Edible Oil Hub may use cookies and similar technologies to operate the website and improve your experience.

• Keep your shopping cart functioning.
• Remember certain preferences and account sessions.
• Understand how visitors use our website.
• Improve website performance and functionality.
• Help measure marketing and advertising performance where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect features such as shopping carts, account functionality or checkout.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records, resolving disputes and meeting applicable legal, accounting or tax requirements.

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable recordkeeping requirements.

Depending on applicable law and the nature of the information, you may contact us to request access to, correction of, or deletion of certain personal information we hold about you.

• Request correction of inaccurate personal information.
• Request information about personal data associated with your account or orders.
• Request deletion of personal information where applicable, subject to legal and business recordkeeping requirements.
• Opt out of promotional communications where an unsubscribe option is provided.

To make a privacy-related request, please contact us using the information provided at the end of this policy.

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.

Our website may use SSL/TLS encryption and other security technologies. However, no website, online service or method of transmitting information over the internet can be guaranteed to be completely secure.

Our website is not intended to knowingly collect personal information from children. We encourage parents or guardians to supervise children’s use of online services.

If you believe that a child has submitted personal information to us through the website, please contact us so that we can review the request and take appropriate action where applicable.

Our website may contain links to third-party websites, payment services, social media platforms, courier services or other external websites.

These third-party services operate independently and may have their own privacy policies, terms and security practices. We encourage you to review their policies before providing personal information through those services.

We may update this Privacy Policy from time to time to reflect changes in our website, services, business operations, technology or applicable requirements.

When we make changes, the updated version will be published on this page together with a revised “Last updated” date.