Edible Oil Hub is an online marketplace and retail platform operated by Shaukat Oil Mills, marketing and selling edible oil products including mustard oil, canola oil, sunflower oil, taramira oil, honey and related items.

We feature products from multiple brands, including our own brand(s) as well as products sourced from third-party manufacturers and suppliers.

Product quality, ingredients and formulations are the responsibility of the respective manufacturer or brand owner. We take reasonable care in selecting and listing products but do not manufacture every product sold through this platform.

All brand names, logos, trademarks and product names displayed on this Website belong to their respective owners.

Our use of these names and images is solely for the purpose of marketing, promoting and selling their products through our platform.

Display of a brand on our Website does not imply endorsement, partnership or affiliation with that brand unless explicitly stated.

We are an authorized reseller or marketer of listed brands where applicable and are not the manufacturer of third-party branded products unless specified on the individual product page.

By using this Website, you confirm that you are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.

Products sold through this Website are intended for lawful use by adults capable of entering into binding contracts under the laws of Pakistan.

We strive to ensure that product descriptions, images, weights and pricing displayed on the Website are accurate and up to date. However, errors may occasionally occur.

• Product images are for illustrative purposes.
• Actual packaging, labeling or bottle design may vary slightly due to manufacturer updates.
• All prices are listed in Pakistani Rupees (PKR).
• We reserve the right to change prices, correct pricing errors or discontinue products at any time without prior notice.

In case of a pricing error on the Website, we reserve the right to cancel the order and refund any amount already paid.

Placing an order through the Website constitutes an offer to purchase. All orders are subject to acceptance and product availability.

We reserve the right to refuse, cancel or limit the quantity of any order at our discretion, including cases involving suspected fraud, pricing errors or stock unavailability.

An order confirmation via SMS, WhatsApp, email or phone call does not guarantee final acceptance until the order has been dispatched.

You are responsible for providing accurate shipping and contact details. We are not liable for delays or failed deliveries caused by incorrect information provided by the customer.

Depending on availability and applicable order conditions, we may accept the following payment methods:

By choosing Cash on Delivery, you agree to pay the full order amount at the time of delivery.

Repeated refusal of COD orders without valid reason may result in restricted account access or a requirement for advance payment on future orders.

Online payments are processed through secure third-party payment gateways. We do not store your complete financial or card information on our servers.

Delays may occur because of courier issues, weather or circumstances beyond our reasonable control.

Shipping charges are calculated according to weight and delivery location and will be displayed at checkout where applicable.

Risk of loss and title for products pass to you upon delivery to the shipping carrier or delivery agent.

We are not responsible for delays caused by incorrect addresses, unreachable phone numbers or courier service disruptions.

Because many products sold through Edible Oil Hub are consumable food items, special return conditions apply.

• Returns are accepted for products that are damaged, leaking, expired or incorrect at the time of delivery.
• Issues should be reported through WhatsApp or email within 48 hours.
• Opened or used food products are generally not accepted for return for hygiene and safety reasons, unless there is a genuine quality defect.
• Approved refunds will be processed through the original payment method or as store credit within 2–3 business days.
• Shipping charges are non-refundable unless the return is caused by our error, such as a wrong or damaged product.

Orders may be cancelled before dispatch by contacting us directly.

Once an order has been shipped, it cannot be cancelled; the standard return process will apply instead.

We reserve the right to cancel orders because of stock unavailability, pricing errors or suspected fraudulent activity. Where payment has already been made, an applicable refund will be issued.

Products are sold subject to the manufacturer's stated shelf life and storage instructions printed on the product packaging.

• Customers are responsible for storing products according to the instructions provided on the packaging.
• Customers should check expiry dates and packaging integrity upon delivery before use.
• Allergy, health and dietary concerns should be verified against the ingredient information on the product packaging before consumption.

We are not liable for adverse reactions resulting from misuse, allergies or failure to follow storage or usage instructions.

If you create an account on our Website, you agree to:

• Maintain the confidentiality of your login credentials.
• Provide accurate and current information.
• Accept responsibility for activities performed through your account.
• Comply with these Terms and applicable laws.

We reserve the right to suspend or terminate accounts that violate these Terms or are used fraudulently.

You agree not to:

• Use the Website for unlawful purposes or in violation of applicable laws.
• Attempt to gain unauthorized access to our systems, servers or databases.
• Post false, misleading or fraudulent reviews or content.
• Resell products purchased from the Website without written authorization, where applicable.
• Use automated systems, bots or scrapers to extract Website data without permission.

All content on this Website, including text, graphics, logos, images, infographics and design elements, excluding third-party brand assets owned by their respective owners, is the property of Edible Oil Hub and/or Shaukat Oil Mills.

Such content is protected by applicable copyright and intellectual property laws. Unauthorized use, reproduction or distribution is prohibited.

Our Website may contain links to third-party websites or services, including payment gateways, courier tracking services and social media platforms.

We are not responsible for the content, privacy practices or terms of third-party websites or services.

To the maximum extent permitted by applicable law:

• We shall not be liable for indirect, incidental, special or consequential damages arising from the use of, or inability to use, our Website or products.
• Our total liability for a claim relating to a product or order shall not exceed the amount paid by you for that specific order.
• We do not guarantee uninterrupted or completely error-free operation of the Website.

Products are sold based on the manufacturer's specifications and applicable product information.

Except as expressly stated, we make no warranties, express or implied, regarding merchantability or fitness of products for a particular purpose beyond what is guaranteed by the respective Brand Partner or manufacturer.

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.

By using the Website, you consent to the practices described in the applicable Privacy Policy.

We shall not be held responsible for delay or failure to perform our obligations due to circumstances beyond our reasonable control.

Such circumstances may include natural disasters, strikes, government restrictions, transportation disruptions and supply-chain issues.

We reserve the right to update or modify these Terms at any time.

Changes become effective upon posting on this page. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

If you have any questions regarding these Terms & Conditions, please contact Edible Oil Hub.